Travel Insurance & Medical Receipts in Brazil
Guide by the Rio Med Care medical team. General orientation for international visitors; it does not replace your policy wording or individual medical advice.
How private medical care works for visitors
Private medical care in Brazil — including telemedicine — is paid directly by the patient. International travel policies almost always work on a pay-and-claim basis for outpatient care: you pay the consultation, receive the documentation, and your insurer reimburses you afterwards.
What your insurer will ask for
Nearly every international insurer requires the same core set of documents:
- Itemised receipt (invoice): your full name, date of service, description of the service, amount paid and currency, and the provider's details.
- Physician identification: the doctor's full name and medical council registration — here, including their CRM registration.
- Medical report: a short clinical summary with the presenting complaint, assessment, diagnosis and plan.
- Diagnostic code: the ICD-10 code corresponding to the diagnosis, when applicable.
- Proof of payment: card statement line or payment confirmation.
- Pharmacy receipts: the fiscal receipt (nota fiscal) for any prescribed medication you purchased, together with the prescription.
What Rio Med Care provides
- Itemised receipt in English, showing the amount in USD.
- Medical report in English with history, assessment, diagnosis and plan.
- ICD-10 diagnostic code when a diagnosis is established.
- Digital prescription signed under Brazilian certification, when clinically indicated.
- A Portuguese version of any document, on request.
Documents are sent by email or WhatsApp, normally on the same day as the consultation. We do not sell or deliver medications.
Step-by-step: filing your claim
- Before the consultation: check whether your policy covers telemedicine and outpatient care abroad. Some insurers ask you to notify their assistance line first — a short message is enough.
- During and after the consultation: confirm that your name on the receipt matches your passport exactly, and ask for anything specific your insurer requires.
- Collect the file: receipt, medical report, prescription (if any), pharmacy receipts and proof of payment, saved as PDFs or clear photos.
- Submit: upload everything through your insurer's app or claims portal, choosing "outpatient / medical expenses". Keep the claim reference number.
- Follow up: if the insurer requests clarification about the diagnosis or the consultation, contact us and we will issue a complementary letter.
Insurers our patients commonly use
Patients have submitted our documentation to insurers including Allianz Travel, AXA, World Nomads, SafetyWing, Cigna Global, GeoBlue, Bupa Global, IMG and Heymondo. Rio Med Care is not affiliated with any of them, and coverage decisions are always made by the insurer according to your policy.
Frequently asked questions
Do you bill my travel insurance directly?
No. Rio Med Care works on a pay-and-claim basis: you pay USD 50 for the consultation and submit the documentation we provide to your insurer for reimbursement. Most international travel policies reimburse outpatient consultations in full or in part.
What documents do I receive after the consultation?
An itemised receipt with your full name, the date and time of the consultation, the amount paid, the service description and the physician's name and CRM registration number, plus a medical report in English summarising the history, assessment and plan, including the ICD-10 diagnostic code when applicable.
Is the documentation in English?
Yes. Receipts and medical reports are issued in English, which is what international insurers such as Allianz, AXA, World Nomads, SafetyWing, Cigna Global, GeoBlue and Bupa normally require. A Portuguese version can be provided on request.
Do insurers accept telemedicine consultations?
Most international policies cover telemedicine, but coverage varies by plan. Check your policy wording or contact your insurer's assistance line before the consultation if you want confirmation.
Can I claim the medication I bought at a Brazilian pharmacy?
Usually yes, when the medication was prescribed during a covered consultation. Ask the pharmacy for a fiscal receipt (nota fiscal) with your name on it and keep it together with the prescription.
How long does reimbursement take?
It depends on the insurer, typically between two and six weeks after a complete claim is submitted. Incomplete documentation is the most common cause of delay.
Need a consultation with insurance-ready paperwork?
Online consultations throughout Brazil (USD 50). Prescriptions are issued only when clinically indicated after a live medical evaluation.